Messages

Personal Messages are a secure, internal version of email. StaffSavvy provides a personal message service where staff and managers can communicate securely, without needing to share personal details. 
In terms of when you would use messages, it would be for personalised messages that are directed to a single member of staff and could be used in place of email. 

This also allows staff to keep track of emails by having this internal inbox specifically for work related conversations. Personal Messages can be sent to several staff members at the same time to provide group communications. Messages can be forwarded or colleagues added to the message thread.
 

Creating a Message

To start a personal message you can either go via a staff member’s profile and click on the Personal Message button or you can go to My Account > My Messages and use the Actions Menu to create a new message, giving it a title (subject line) and a message (email content).

Replying and adding a staff member to your thread

There is also the option to add a staff member to a message thread (they will be able to see all messages) and adds a message. This can only be done after the original message has been sent.

To do this - go to My Messages and click the Open button on the chosen message. The other staff on the thread will be informed by a notification:

Forwarding a Message

When a message is forwarded, a full copy of the message is saved to the new thread. They are shown with a grey outline:

Delegate Message

Delegating a message allows you to forward the message to a different staff member and remove yourself from the message thread.

Staff will be informed via a notification in the message thread. Once delegated, you will not have access to the message unless you are added back in or it is delegated back to you.

Weekly update email

We have introduced a weekly email (enabled by default) that lists the notifications on each account including all relevant tasks and deadlines coming up in the next 7 days. It will go out to all staff every Monday, unless disabled under My Notifications.

Out-of-Office Message

The system will automatically display an out-of-office message if the staff member is currently on approved absence. This can be set up in the Action bar in My Messages.

This allows everyone in the conversation to see that a staff member might not reply until they return.

Archiving Messages

You can archive message threads that you no longer need. These will be hidden from your main inbox but you can access them under the actions menu.