Forgotten Passwords & Account Settings

Forgotten Passwords

If you or another staff member has forgotten their password, then you can request it is reset using the Forgotten Your Password link on the login page just under the Password field.

This will take you to a page where you can enter your email address and have a new password sent to you.

Staff Request

If a member of staff requests you to re-set their password you can also do this by using Staff Settings, Manage Staff and Send a new password.

Unknown Accounts / Archived Accounts / Suspended Accounts

To improve security, we only display a generic message when you are unable to log in to your account. This is so attackers are not able to use failed logins to work out valid email addresses held by the system.

To assist users struggling to login, we will send emails to the address provided if:

• Unknown Account The email address you are trying to use to login is not attached to another account. If you are sure you have an account then please double check the email address. It must exactly match the email address provided when your account was created. Some email accounts have multiple domains that will work for sending email. For example, @gmail.com and @googlemail.com will both work when sending email to an address there however the email address must be an exact match to your account in StaffSavvy.
• Archived Account If your account is no longer active then we’ll inform you via email so that you can discuss this with your line manager. We are unable to restore accounts without approval from another system user who has permission to do so within StaffSavvy.
• Suspended Account If your account is currently suspended then we’ll inform you via email so that you can discuss this with your line manager. We are unable to restore accounts without approval from another system user who has permission to do so within StaffSavvy.

Failed Logins

To prevent brute force attacks on your account, the system will automatically suspend all access to your account if multiple failed login attempts are made.

This suspension will last a few minutes before being lifted. Multiple suspensions can lead to email verification, longer suspensions and permanent access suspensions.