Covershift Report & Shifts Off

Covershift Requests

If a staff member can no longer work a shift and has requested cover it will appear in the Cover Requests page under Reports > Shift Reports > Cover Requests. This report provides you with the full list of all available covershifts. These are either extra shifts, offered shifts, or shifts that people have requested cover for. This can be found under Shift Reports.

This page shows a list of shifts that need to be filled. You can immediately assign a staff member to a shift or view the Who Could Cover? page.

There are 5 actions that you can take:

• Give Shift:
  This provides you with a list of staff that are able to work that shift. By selecting a staff member and clicking “Send Shift”, they will be alerted via text. A confirmation message will appear to confirm that you have assigned that shift and it will be removed from the list.
• Who could cover?
  This provides you with a list of all available staff that could cover the shift. Rather than immediately assigning the shift to a particular person (shown in “Give Shift”), here you are able to contact varying staff members to see if they are happy to cover the shift. If they are, you can then assign the shift to them via “Give Shift”.
• External Staff
  You are able to give the shift to someone that is not on your staff list, such as someone borrowed from another workplace or someone doing a trial shift. Enter the name of the person that you are giving the shift to and click “Take Shift”. The shift will appear in the shift calendar for that date.
• Cancel
  You can cancel the covershift if necessary. This is only applicable for extra shifts, unassigned shifts or offered shifts. 
• Night Off
  You can give a staff member the night off if they have requested cover and you no longer need them to work. The shift will then disappear from their “My Shifts” list. 

Who Could Cover?

If you choose the Who Could Cover? option you will arrive at a page with a list of those who might be able to cover that particular shift based on their current hour and contract settings. This does not mean they can or will. You can send a message here to ask staff if they are available for a shift.

We recommend that you tell staff  don't simply work down the list, calling people as colleagues at the top who will then receive a large amount of requests. The best thing is to pick someone you have recently covered or randomly work around the list.

Remember, if a staff member finds someone else to cover their shift, they need to make sure the other person accept the shift on the site before the shift starts.

To click shift details to see who else is working that day and any shift tasks.

Shifts Off list 

This page shows where shifts off are waiting to be taken by other staff members.

This shows the list shifts off that have been taken off by staff and have not been filled.

If the night off is forced the shift will be assigned to relevant staff members (if they are not taken by choice). If the night off is not forced the night off shift can either be removed or given to relevant staff members.