Training Course Feedback Forms

Feedback forms can be used to collect feedback publicly or anonymously from staff who have attended a physical course. Which feedback form should be used is set within the course so each course can have different feedback forms customised for location or the trainer. These can be created by going to the Actions menu under Training > Feedback Forms > Manage Feedback Forms. 

From here you can start adding questions, and choose how you want staff to be able to each question which we will explain in further detail.

Question types

Questions can be in any of the following formats:

• Text box
• Radio Button
• Drop down
• Selection
• Check Box

Text boxes can be used if you want staff to be able to write longer, more detailed or open ended answers.

The drop down option allows you to create options and the person taking the form will be able to select one from a drop down menu. 

Once you add your question and you will see the option to add multiple options and to give each option a value. 

This can be helpful if you want to create questions you want to rate out of something, like out of 5, or out of ten. Or if you want to create a rating scale like Extremely true to extremely untrue.

Similarly if you select Radio button you can pick from a selection of button options. 

The last option is a check box which is usually useful if you want to add a confirmation that a staff member agrees to something, such as click this box if you can confirm you have completed all training and understood it.

The forms can be set to either being anonymous or listed by staff members. Once answers have been received, the anonymous setting cannot be changed as the staff members have been informed that their feedback is private.

Completing Feedback Forms

Staff will be reminded to complete feedback forms via email and on their dashboard. StaffSavvy will persistently request feedback until it is provided.

Results from each course are provided in a breakdown and summary format:

Question Management

Use the form at the top of the page to add a question. Once the question is in the list below then you can click on the blue form icon to edit the answers for that question.

To add an answer to the question, enter the label shown to staff and a value you want to see in the results (they can be the same). Then click Add Item.

At the moment, it is not possible to edit an answer so simply remove it and add a new one to replace it. Use the blue arrows to move the items in the list. You can also set a default answer if required by using the green label icon.

All of the changes are updated and saved instantly so just close the popup when you are finished.